Managed Services Capacity Plans
Within the Managed Services pathway, capacity is the mechanic: more capacity unlocks more of the operating model. People, Engineered Platforms, and Production AI — designed and operated together at every tier.
An engineered operating model — three layers, one system
More efficient than people alone, more reliable than AI alone, more defensible than generic SaaS.
Starter
Essential embedded capabilities for getting started
Includes:
- 4-week pilot program
- Dedicated account lead
- Enterprise-grade security
- Transparent utilization reporting
New at Starter:
Growth
Enhanced visibility and collaboration for growing teams
Includes:
- All Starter features
- Real-time capacity dashboards
- Integrated collaboration tools
- Priority support
New at Growth:
Scale
Advanced automation and flexibility for scaling operations
Includes:
- All Growth features
- Automation+ with embedded engineers
- Flex capacity boosts available
- Tailored team architecture
- Quarterly strategic reviews
New at Scale:
Premium
Full operational intelligence with continuous optimization
Includes:
- All Scale features
- Dedicated optimization analyst
- Executive reporting and insights
- White-glove support
- Custom SLAs available
New at Premium:
What's Inside Each Plan
Click to explore the embedded capabilities at each tier. These are built-in, not add-ons.
Enterprise Add-Ons
Available for all plans. Priced separately based on your requirements.
ThreatMonitor+
Monitor. Detect. Alert.
ThreatResponse+
Act. Contain. Recover.
Engineered Platform Unlocks
Engineered platforms that codify your operations, with Production AI woven in. Available at higher tiers.
DeliveryHub
Growth+ Tier
Operational command center with capacity tracking and performance dashboards.
SalesHub
Scale+ Tier (Optional)
Pipeline intelligence and CRM with AI-assisted lead scoring.
Ollie
Scale+ Tier
The capability engine behind our operations — routes work across AI, automation and specialists. Now callable by AI agents through OpsTeam AI.
Ready to engineer your operations?
Three integrated layers, designed and operated together. Experience the engineered operating model with our 4-week pilot program.